In order to meet standards of care providers are required to adhere to regulated standards. Whether it is health, aged or community care Lorraine and her team can assist with your auditing processes.
As the subject matter expert for the Department of Health and Ageing for the training of Quality Reviewers in community care ( 2010- present) Lorraine has provided training to government employees and the industry.
A qualified aged care assessor and previous ACHS surveyor Lorraine is able to assist clients to understand what triangulation of evidence is and how to ensure success at audits. She believes that having strong systems and documentation are essential and reinforces this in training sessions and pre audit services. An audit tool and education is provided to ensure sustainability in systems. This service is available to community and residential care services.
Case Study: Catholic Community Services
Provision of a 3 day quality auditing training program to the senior team of Catholic Community Services. This training has resulted in a systemic approach to auditing and quality within the organisation.