Events

Lorraine Poulos & Associates run a variety of workshops, training seminars and other events during the year that cover a diverse range of subjects. For details of the events please click on the red logo on the calender entry below.

Leading Change in Community Care NDIS and Aged Care
20 September 2017 12:00 am - 4:30 pm

Portside Centre, Sydney NSW

Hear from one of Australia’s well-known change management leaders – Di Adamson

BOOK TICKETS HERE

 

Lorraine Poulos and Associates are pleased to provide this exceptional seminar/workshop for those who are managing staff during these time of change in NDIS and Aged Care.

To handle the changes optimistically you need a resilient and engaged team. This workshop/seminar looks at what great managers do to create an environment of engagement, even in the face of change and what happens when you harness the power of emotion to build trust and improve staff satisfaction.

As usual, the workshop will provide participants with valuable resources to take away on a USB. Outcomes include:

  • How to assist staff to handle change
  • Understanding staff motivation and engagement
  • Strategies to assist with building resilience
  • Being aware of what demotivates and frustrates staff
  • Research to support practice changes
  • Actions to apply immediately in the workplace

Di has worked in the health and aged care sectors for over two decades providing support and training to all levels of the workplace. Her workshops are inspirational and have a lasting positive effect on attendees.

Here is what others have said about her workshops

“Fabulous presenter – honest, self-aware, highly skilled, humorous and extremely perceptive. Without question, this has been the most stimulating, well run course I have ever been to. Di presented the content in an interactive, personal style that kept me captivated, engaged and intellectually challenged.”


Marketing Case Management
19 October 2017 9:00 am - 4:00 pm

Mercure Perth, Perth WA

BOOK TICKETS HERE

Case Management is a highly skilled specialised role. Providers of human services assist with consumers via case management to have meaningful lives whilst getting the most out of their allocated funding. Case Management is provided in many sectors such as health, aged care, disabilities, home care, mental health, drug & alcohol. This workshop/seminar is being repeated in response to identified needs within the industry particularly in Home Care Packages and NDIS.

Providers are facing ever increasing questions about their case management/core advisory services and associated fees. This seminar will explore the misconceptions and assist you to have the necessary skills and marketing to ensure consumers understand the value of case management.

Key topics covered include:

• describing case management
• principles of case management
• how to document services that meet legislative requirements
• costing your services
• how to conduct a case conference
• care planning and assessments required for informed decision making
• making consumers the centre of all practice
• marketing case management

Lorraine is a Fellow of the Case Management Society of Australia and as such is passionate about the benefits of Case Management.  Attendees will as usual receive resources and information to apply in practice in their services including a USB with extensive resources.

Target Audience: Home Care, NDIS, Health care, Mental health residential care ( aged and disability) and providers where case management is required. Co-ordinators and Case Managers working in human services sector delivery.


Clinical Governance in Community Care
20 October 2017 9:00 am - 4:00 pm

Mercure Perth, Perth WA

BOOK TICKETS HERE

Clinical governance and care provision in Home Care- The training and seminar you asked for!

Aged care is an ever changing landscape, and as the industry expands there is increased emphasis put on robust clinical care, documentation, case conferencing and operating procedures. A report recently released by the WA Coroner has highlighted the need for clinical governance for Home Care Providers.

To maintain quality standards and to protect your organisation, it is imperative to implement a sound clinical governance framework.

This MUST ATTEND event has been designed to provide organisations with all the tools needed to design and implement a robust framework.

There will be presentations about case studies and the necessary clinical framework that needs to be in place for providers to meet legislative requirements. Lorraine Poulos, a Registered Nurse and the facilitator for the day will provide you with guidance and advice about how to meet legislative requirements. She will discuss changes in the industry and how this may impact on your organisation. Lorraine will assist attendees to assess their current model and implement the necessary changes.
Lorraine has worked closely with government and the aged care sector for over 20 years and brings valuable insights to the day.
Tools will be provided to assist participants to implement the changes covering:
• What is clinical governance?
• How does clinical governance protect your organisation?
• Working closely with GPs and allied health providers
• Implementing best practice processes
• Quality documentation
• Risk management
• Case conferencing
• Common clinical care issues (wound care, medications, continence, dementia)

Target Audience: All staff working in Home Care including Managers, Educators, Quality Officers and Case Managers/Co-ordinators. This seminar will assist New Providers, NDIS  and CHSP providers looking to provide higher levels of care in the home.

Each attendee will receive a USB with extensive resources to use in their work.

What others have said about our training
“One of the best seminars I have attended. Very well organised, great materials presented and very practical.” Rina – Salvation Army

“The workshop was excellent. All presenters gave relevant information and feedback in easily understood terms” Karen – SBCare

“Our team loved the interactive format that LPA uses in their seminars – I really enjoyed the seminar! it was informative and the range of participants made for informative and interesting discussion with a broad perspective of views” Sydney attendee


Marketing and understanding the role of case management
7 November 2017 9:00 am - 4:00 pm

Novotel Brisbane, Brisbane Queensland

BOOK TICKETS HERE

what does it mean when providing and managing clinical care?

Case Management is a highly skilled specialised role. Providers of human services assist with consumers via case management to have meaningful lives whilst getting the most out of their allocated funding. Case Management is provided in many sectors such as health, aged care, disabilities, home care, mental health, drug & alcohol services. Whilst many case managers are not clinicians they are expected to be able to know when to refer to others and respond to changing conditions in clients.

Providers are facing ever increasing questions about their case management/core advisory services and associated fees. In addition, there is a demand that clinical care is managed effectively.

This seminar will allow participants to reflect on their case management model and assess their risks associated with clinical care.

Key topics covered include:
• describing case management
• principles of case management
• marketing your case management to stakeholders
• how to document services that meet legislative requirements
• costing your services
• how to conduct a case conference
• care planning and assessments required for informed decision making
• making consumers the centre of all practice
• assessing clinical risks
• what is clinical governance and what is required when implementing a framework
Aged care is an ever changing landscape, and as the industry expands there is increased emphasis put on robust clinical care, documentation, case conferencing and operating procedures. A report recently released by the WA Coroner has highlighted the need for clinical governance for Home Care Providers.
To maintain quality standards and to protect your organisation, it is imperative to implement a sound clinical governance framework.

This MUST ATTEND event has been designed to provide organisations with all information about how case management and clinical care can be intertwined.

Lucille Scomazzon from Maddocks law firm will present case studies and the necessary framework to meet legislative requirements. Lorraine Poulos, a Registered Nurse and the facilitator for the day will provide you with guidance and advice about how to meet legislative requirements and discuss changes in the industry and how this affects your organisation. Lorraine will assist attendees to assess their current model and bring your organisation in line with best practice and standards.

Lorraine has worked closely with government and the sector for over 20years and brings valuable insights to the day.

Workshop includes the provision of useful resources to take home on USB.

Tools will be provided to assist participants to implement the changes covering:
• What is clinical governance?
• How does clinical governance protect your organisation?
• Implementing best practice processes
• Quality documentation
• Risk management
• case conferencing
• Common clinical care (wound care, medications, continence issues)


Preparing your organisation for the future – opportunities and options
21 November 2017 9:30 am - 4:30 pm

Mercure Sydney, Ultimo NSW

BOOK TICKETS HERE

Preparing your organisation for the future- opportunities and options in aged care- Retirement, Residential and Community Care

Never before has there been such significant changes and reforms in aged care. The future offers opportunities and challenges for new and existing providers

Lorraine Poulos and Associates will provide participants with up to date information about the reforms and suggest practical ways that providers can maximise their opportunities and reduce their risks.

Ask yourself these questions:
• Do you think your model relies too heavily on government funding?
• What does it mean in practice to have multiple income streams?
• How can staff adjust their work to be more efficient yet still retain quality?
• How can retirement and residential providers learn from community care providers?
• How might an individualized funding model work in residential aged care?
• How can we best prepare?
• What are the common themes and business practices that overlap in community and residential care? What are some of the pitfalls?
• How do others manage the community care staffing issues?
• What are meaningful KPIs for staff?

Lorraine and her team work closely with providers to assist them in managing these changing times. This provides a solid and practical approach so that each attendee takes away informative advice to assist them in the workplace

Each attendee will receive a USB with extensive resources to use in their work.

What other people are saying about our seminars:

“The workshop was excellent. All presenters gave relevant information and feedback in easily understood terms” Karen – SBCare

“Our team loved the interactive format that LPA uses in their seminars – I really enjoyed the seminar! it was informative and the range of participants made for informative and interesting discussion with a broad perspective of views” Sydney attendee


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