Following is a sample of the diverse range of projects we have completed. It will give you an idea of how we have helped organisations and individuals to meet the challenges everpresent in business today. If you don’t see your own situation described then contact us to discuss how we can assist you specifically.

Master Classes Skills sets for Case Manager 2015- ongoing

This very interactive workshop is held across the country in partnership with the Case Management Society of Australia. Training can be undertaken face to face on via elearning

Certification of Case Managers

Lorraine Poulos and Associates is the corporate partner for all training provided by the CMSA. For certification details visit

Restorative Care Conference  October 2015

Lorraine was the facilitator and one of the lead organisers for the inaugural Restorative Care Conference held in conjunction with Ageing Agenda

Trainer for Quality Reviewers in Community Care Common Standards and Auditing

Client: Commonwealth Department of Health and Ageing -Department of Social Services 2010-2014

Contracted Trainer and Facilitator

Client: Aged Care and Community Services NSW, WA, SA  Leading Aged Services Victoria and Qld

Industry Education Needs Analysis Project 2014-2015

Client: Australian Aged Care Quality Agency 

Workshop example

Client: Villa Maria Victoria – CDC budgeting and implementation


Client: LASA Victoria- CDC conference- 300 delegates, Certification of Case Managers CMSA over 900 participants 2013-2014

Understanding Home Care

Client: Quality Agency Australia

Understanding the Quality Review Process

Client: Catholic Community Services

Training: Audit Methodology and the Community Care Common Standards ( Home Care Standards)

Client: Ageing Disability and Home Care Departmental staff

Policy and Procedure Development

Client: Australian Polish Welfare Association, Anglican Retirement Villages

Preparation and Support in Residential Aged Care Accreditation

Client: Minkarra Aged Care