Welcome to Lorraine Poulos & Associates

We provide consultancy training and support to the Aged, Disability, Health and Community Care Sectors. We are proud to be known as leaders in the provision of advice and support to the care sector across Australia. Our areas of expertise are home care operations, clinical care provision and case management.


Organisational Reviews & Audits

Aged Care

Quality Reviews & Audits

LPA Event

Online Training & Tailored Workshops


Funding Applications


Consultancy Services


Products & Resources

Lorraine Headshot

About Me


“Sensible solutions for success”

Lorraine is a Gerontologist and is responsible for educating other health professionals, community practitioners, as well as the community at large about the process of aging and how to age well by giving informative presentations, publishing books and articles about aging and health, and producing relevant films and media events.

Her company provides exceptional services to the health and aged care sectors promoting sustainable innovative models of care.

Lorraine is an experienced health executive having worked in health and aged care for over 35 years. She is passionate about providing practical and helpful advice to practitioners and providers of care.

Her experience is widely recognised across Australia and has resulted in her undertaking many projects for Local, State and Federal Governments. Lorraine has held senior sector roles reflecting her experience and highly regarded reputation in the care sector

Lorraine has been the Managing Director of Lorraine Poulos and Associates since 2009.

She holds several Board positions and was a Health Minister representative/Board member on the NSW Medical Board/Council from 2009-2017. Lorraine is a Registered Nurse; Qualified Lead Auditor and a Fellow of the Case Management Society of Australia.

She was a member of the Department of Health Nurse Advisor and Administrator Panels for over 10 years and an Executive Member of the NSW Association of Gerontology.

Lorraine is a Registered Nurse, Grad Cert. Health Service Management, Fellow Case Management Society of Australia, Qualified Lead Auditor Quality Systems, Certificate 1V Workplace Training and Education

  • Director Home Care St. Luke’s Hospital Complex 1995-2003
  • Director of Aged Care St. Luke’s Hospital Complex 2003-2007
  • CEO Aged Care Channel 2007-2009
  • Board member Aged and Community Services NSW 1998-2007
  • Chair Community Care Advisory Committee 2000-2007
  • Member of Medical Advisory Committee St. Luke’s Hospital 1995-2007
  • NSW Health Minister Nominee on the NSW Medical Board and Council 2009-2017 Board Member and member of Registration, Health, Performance and Conduct Committees
  • Board Member Sydney Region Uniting Care 5 years including Care and Quality Committee
  • Board Member McKillop Aged Care
  • Executive Member of Australian Association of Gerontology 2006-2017
  • Fellow of the Case Management Society of Australia
  • Member of Administrator and Nurse Advisory Panels Department of Health
  • Chair of Clinical Governance committee McKillop Aged Care
  • Current Board Member Aman Aged Care
  • Qualified Lead Auditor Quality Systems
  • Experienced Home Care and Residential Care Manager
  • Co-author and publisher of ‘A Practical Handbook for Basic Clinical Care in the Home’ 2017 over 12,000 copies sold to date
  • Contributor to Ageing Agenda and Community Care Review magazine and on- line publications



Jerremy McAuliffe

Senior Consulant

Graduate Diploma of Business Administration, Swinburne University of Technology

Diploma of Youth Work, RMIT University

Jeremy McAuliffe joined Lorraine Poulos and Associates as Senior Associate in 2019, having worked in a variety of community service organizations and the corporate sector over the past 30+ years.

Jeremy has held executive management roles focussed on home and community care at two large Victorian aged care organizations and has been an active member of aged care sector advisory groups National Aged Care Alliance Gateway Advisory Group, Leading Aged Services Australia National Home Care Advisory Group, Australian Aged Care Quality Agency Standards Guidance Reference Group and the Aged Care Industry IT Council Home Care Working Group.

He is currently a director of the Heidelberg District Community Enterprise which operates two Community Bank branches of Bendigo Bank, is a member of the Australian Organisation for Quality, and an alumnus of the Cranlana Centre for Ethical Leadership.


Elizabeth Pringle

Senior Consultant

Graduate Certificate of Professional Supervision

Bachelor of Adult Education (Human Resource Development)

Master of Education in Adult Education (VET and post-compulsory Adult Education)

Master of Business Administration (Public Sector Management; Association Management)

Master of Arts (Ageing and Pastoral Studies) with Distinction

International ISQua Quality Surveyor

Professional Supervision Intern with Chaplaincy Australia

Learning and development management background focused on rapidly equipping people with the knowledge and the skills needed to thrive, innovate and excel. Former General Manager Operations for Aged Care Accreditation, quality, assessment and standards development. Expert in aged care quality of life, wellbeing and spiritual care.

Development of a training program for new Assessors in the Aged Care Quality and Safety Commission. For the Emirate of Dubai – Development of social care standards and regulatory framework for aged care, disability, counselling and child protection. Managed and researched the development of the National Guidelines for Spiritual Care in Aged Care.

Course Advisor- Ageing and Pastoral Studies Courses at Charles Sturt University/St Marks National Theological Centre.


Jacqueline Culver

Senior Consultant

Nurse Practitioner

Jacqui has been working in the aged care sector for over 30 years, she is well known as a speaker at state and national conferences and has published both with Joanna Brigg Institute and in the Journal of Palliative Care.

More recently Jacqui has worked as a Nurse Practitioner specialising in palliative-aged care, gerontology and dementia, her experience and practice spans acute residential and community aged care.

A passionate advocate for person centred care that promotes health and wellbeing, Jacqui feels that quality care and services for older people must recognise the unique challenges and needs of people at this stage of the life span.


Linda Brennan

Senior Consultant

Diploma of Health Management- London England

Diploma Quality Management – London England

Diploma of Counselling – Sydney Australia

Retired- Past Manager of Residential and Home Care organisations (5 years)- London and Birmingham England.

St. Luke’s Nursing Home- Quality manager and Diversional therapist. Contract manager and customer liaison manager for Australian Council on Healthcare Standards-portfolio Western Australia. (5years).


Catherine Brown

Senior Consultant

Nurse Practitioner, Psychogeriatrics & Cognition

Masters Clinical Nursing (Aged Care), Masters Nurse Practitioner, Certificate IV Trainer

Catherine has over 30 years clinical, training and management experience working with older people across all sectors. She has presented at multiple aged care industry and gerontology conferences on dementia, person-centred care, anxiety and depression, and has published text book chapters on these topics. She has also participated on several State reference groups related to dementia and complex needs.

Aged Care Nurse of the Year, Northern Territory

Co-author “A Practical Handbook for Basic Clinical Care in the Home”

Foundation member AAG NT Chapter


Anna Millicer

Senior Consulant

BA (Disability Studies), Grad Dip Psychology

Anna has worked in community aged care for over 25 years and has spent the past decade collaborating with providers, consumers, and the Government to pioneer evidence-based Consumer Directed Care and consumer self-management models in Australia.

Anna has spent many years developing popular resources for the home care sector, as well as completing several projects with aged care peak bodies COTA Australia and ACSA. Anna is now a sought after presenter on contemporary approaches in-home care.

As Director of Get Smart Aged Care Consultancy, she continues to work closely with providers keen to improve their CDC practice model and their performance against the Aged Care Quality Standards.


Daniel Vasin


Institute of Public Accountants (Member)

Registered Tax Agent

Professional Practice Certificate

Graduate Certificate in Professional Accounting

I set-up the business structures for Lorraine Poulos as she moved from the corporate world into business … from employee to sole trader to company director … we’ve watched LPA blossom since inception and it’s our job to support the company’s growth. We’ve guided Lorraine and her company in buying major assets and hiring staff and contractors.

We monitor the key numbers in Lorraine’s business so that she can focus on growing and developing new products and services with her team. We keep the Australian Taxation Office (ATO) happy and keep LPA up to date, making sure the company does the right thing. We legally minimize tax for LPA and we navigate the complex and occasionally challenging decisions facing her business.

Upcoming Events

Clients & Testimonials

Case Studies & Articles



by Lorraine Poulos & Associates

(Minimum purchase of 10 books)

This is a guide for consumers, carers and workers.

It includes guidance for co-ordinators, care workers, consumers and families to recognise changes in conditions and how to report them.

There is a sample care plan and websites for further information.