Sometimes managers are expected to be experts at everything. This can lead to frustration, perceived poor performance and burn out. LPA works with managers to encourage them to focus on their strengths and to access assistance from others where there may be gaps.
Support can be individual management support or team support.
Strategic planning services include:
- review of a current plan
- identification of SWOTs
- review and identification of new risks
- development of agreed KPIs
- development of financial indicators
LPA has recognised success when reviewing services. Lorraine uses her operational experience to review and work closely with team members to identify problems and solutions. Reviews are conducted by examining closely:
- Skills of staff, updating training skills/competencies
- Role of staff/positions staff ratios
- Role of other units in the organisation in relation to the delivery of aged care services
- Technology – what is relevant or needs updating to sustain growth in program areas
- Financial systems and upgrades including billing/invoicing to clients and collections
- Marketing methods
- Advise on streamlining of processes where practicable
- Advise on future directions post-2020 deregulation of HCP
Lorraine and members of her team will tailor this support to enhance your organisation’s position.