Showing all 13 results

Consumer Spending


Providers tell us that managing consumer expectations and being confident of the inclusions/exclusions is a cause of frustration and confusion.

The program guidelines are necessarily flexible around spending for items that contribute to the care and wellbeing of the consumer. However, determining exactly what contributes to care and wellbeing can be tricky and providers and consumers may not have a shared understanding. This can result in complaints, dissatisfaction, and even consumers provider shopping.

This Done-for-You Package will bring clarity and certainty to managing consumer spending requests and knowing how to ensure any inclusions/exclusions are within the program guidelines. Perhaps more importantly, the Package includes strategies and techniques for communicating with consumers regarding inclusions/exclusions to ensure a shared understanding.

Staff performance

Staff Performance Made Easy


All too often we hear how staff appraisals have become awkward conversations, or even worse ‘tick and flick’ exercises that are not only time consuming, but do not add any value to improving your service.

Why?  Because traditional staff appraisal systems simply don’t recognize or reflect the unique needs of the home care context.

Our Done-For-You Staff Performance Package makes doing staff appraisals effective and efficient as it is designed specifically for the home care context.

The LPA 5-Step Staff Appraisal approach will streamline the process.  This approach has demonstrated it engages staff in the process and delivers information that informs quality improvement.

A Practical Handbook for Basic Clinical Care in the Home – $15 each; Minimum order of 10 books


This is a guide for consumers, carers and workers.

It includes guidance for co-ordinators, care workers, consumers and families to recognise changes in conditions and how to report them.

There is a sample care plan and websites for further information


What is the difference between this book and the blue book?

The books are complementary and intended for different purposes. The table of contents shows each book includes different content.
The red book is more about everyday care and information about caring for person with specific conditions such as Parkinson’s Disease. In the blue book there are 19 clinical tasks included and new helpful information at the end including scope of practice, ISBAR for reporting, documentation etc. Whereas the blue book is about clinical tasks that a care worker may assist a consumer with such as taking their blood pressure or collecting a urine sample. The blue book goes through these tasks including the steps involved and when to contact their care coordinator.


Blue Book-A Practical Handbook for Basic Clinical Care Tasks in the Home – $15 each; Minimum order of 10 books


Our new publication A Practical Handbook for Basic Clinical Care Tasks in the Home is a handy, A5-sized reference guide for the clinical care of consumers living at home.     This new handbook was developed by popular demand in response the overwhelming success of our red book: A Practical Handbook for Basic Clinical Care in the Home that has sold around 15,000 copies Australia-wide.

Ideal for Registered and Enrolled Nurses, Case Workers, Coordinators, Allied health professionals, consumers/clients and primary caregivers, this simple handbook provides handy, pragmatic guidance to the day-to-day fundamentals of relevant aspect of clinical care tasks.  In an easy-to-follow format, it enables users to recognise and respond quickly when a client’s condition changes within a wellness framework.

This Handbook empowers clients to actively manage and participate in decision-making and express their needs and preferences about their clinical care and activities of daily living and activities related to independent living. It also enables Care Workers to undertake simple clinical care tasks and know when to contact others for assistance. This Handbook enables clinicians to assess and evaluate care needs based on the person’s ability to care for themselves.

Aged Care Quality Standards Evidence checklists


We have developed checklists with evidence examples to assist Home Care Providers in preparing their evidence for a Quality Audit.

It contains helpful guidance and ideas about what is needed to be confident that a service is meeting the Aged Care Quality Standards. The tools can be adapted to suit your internal systems and practices.

Learn how to self audit so that you are prepared for any visit from the ACQSC.

This package includes the following resources:

  • ACQS readiness checklist
  • Clinical audit file
  • Evidence checklist Care Managers
  • Evidence Checklist Care Staff
  • Evidence Checklist
  • Improvement log
  • Master Standards Audit Checklist
  • Standards mapping document
  • Workforce Self-assessment checklist

Business Continuity Planning


Providers of funded home care are expected to have a Business Continuity Plan that provides guidance about how to manage a service should there be an interruption to normal business.

This resource provide a Done-for-You resource that will save you days of work.

It can be adapted for all care settings and covers a range of potential disasters and situations including COVID-19.


This package includes the following resources:

  • Business Continuity Readiness Checklist
  • BCP Outbreak Prevention and Management Checklist & Action Plan
  • Crisis planning for business template and checklists
  • Disaster and Business Recovery Plan 2020

Clinical Governance Framework


Clinical Governance is an umbrella term which encompasses a range of activities in which clinicians should become involved in order to maintain and improve the quality of the care they provide to patients and to ensure full accountability of the system to patients.

This package includes the following resources:

  • Guide to using these resources
  • Clinical governance checklist
  • Critical clinical governance questions
  • Sample clinical review agenda
  • Sample terms of reference Clinical Advisory Group
  • Clinical Governance Framework template

Completed care plan examples


Care Plan samples to assist care co-ordinators to document effectively.

Easy to use; able to be uploaded to your internal system; meet legislative requirements of funding bodies.

Medication Management Kit- training resources and competency tools


Are you concerned about Medication Management in your Home Care Service?

Is there confusion within your team about what is administration and what is prompting?

Do you have a clear training plan and competency testing methodology?

At Lorraine Poulos and Associates we are asked on a regular basis to assist providers to navigate this maze by producing a complete training package.

This package includes the following resources:

  • Training slides for you to teach your staff
  • Learner workbook
  • Competency testing schedule
  • Competency testing overview
  • Certificate of achievement
  • Instructions for competency testing
  • Training Plan report – blank
  • Training report sample completed