Terms & Conditions

Payment Terms

Full payment is required upon placement of order. Until payment is cleared, no orders will be dispatched, and in the event that payment does not clear, the order is cancelled.

Delivery Terms

LPA has postage and handling charges. Within NSW this is a flat fee of $20 plus GST.  LPA uses Australia Post and trusted couriers however  cannot guarantee the quality of the delivery services of any third party service providers. Orders outside of NSW will incur additional costs as quoted by our deliverers.

Warranties

If the goods or services of LPA fail certain standards of fitness or quality we will provide a repair or refund within 14 days of written notification

Privacy Policy

This privacy notice discloses the privacy practices for lorrainepoulos.com.au. This privacy notice applies exclusively to information collected by the afore mentioned website. It will notify you of the following:

  1. What personal information is collected through the website from you, it’s intended usage and whom it may be shared with
  2. Options available in regards to sharing of this information and data
  3. The security procedures in place to protect the misuse of your information.
  4. Updating information so that is correct

Information Collection, Use, and Sharing
Lorraine Poulos & Associates are the owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell, rent or disclose this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website, or by unsubscribing from our email

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. This can verified by you by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 02 9337 2337 or email us at admin@lorrainepoulos.com.au

Refunds and Returns Policy

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at admin@lorrainepoulos.com.au with details of the product and the defect. You can send the item you consider defective to:

Lorraine Poulos & Associates

42 Eastern Avenue

Dover Heights, NSW, Australia, 2030

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.