Date and time

Wed, 29 Nov 2023 1:00 PM – 2:30 PM AEDT



Refund Policy

No Refunds

About this event:

  • 1 hour 30 minutes
  • Mobile eTicket

🌟 Why is it important to manage income-tested fees effectively?

  • Home care providers have grappled with the best approaches to Income Tested Fee management from the day these were introduced.
  • Some have opted to “waive” these fees whilst others have chosen not to collect these fees, regardless of requirements for the consumer to make contributions to the cost of their care.
  • Are you aware of the potential risk to your organisation if Income Tested Fees are not collected?
  • Many providers have found themselves in difficult situations when late notice of requirement to pay an Income Tested Fee is received or when errors have been made in calculations and large amounts have to be back paid by consumers or, in some cases refunded to consumers.
  • Does your approach to Income Tested Fees create headaches for provider and consumer alike?
  • Does your Income Tested Fee practice minimise the risk of this occurring?
  • How consumer fees will be managed in the future in-home support program is unclear, nonetheless consumer fee management practice that is effective now will position providers for continued effective practice in the future regardless of consumer fee arrangements.
  • Will your approach to Income Tested Fees hold up now and in the future?

🔥 Overview

The objective of this training program is to provide home care service providers with a comprehensive understanding of income-tested fees in the context of home care services. Participants will gain knowledge of the regulations, processes, and considerations involved in managing income-tested fees and approaches that can be taken to support consumers to better understand Income Tested Fees.

🚩 Learning Outcomes

By the end of this webinar course, you will be able to:

✔ Describe the Income Tested Fee process and applicable regulations and guidelines.

✔ Identify effective approaches for communicating the Income Tested Fee to consumers.

✔ Recognise ways of enabling consumers to resolve Income Tested Fee issues.

✔ Understand the implication for providers of ‘waiving” or not collecting Income Tested Fees.

✔ Recognise ways to maximise collection of Income Tested Fees.

🎖️ Recognition

All attendees will receive a Statement of Attendance upon completion of an assessment as evidence of Continuing Professional Development hours.

💡 Who will benefit most from this webinar?

This course will be useful for a wide range of participants with an involvement with consumer fees and charges. This includes anyone with responsibility for oversight and management of consumer fees and charges in particular finance managers and operational leaders; those responsible for managing complaints about fees and chares in particular quality managers and those with responsibility for explaining fees and charges to consumers including team leaders and care managers.

💡 Benefits to providers and consumers

This training will equip home care providers to better manage Income Tested Fees from a policy and practice perspective and will increase operational staff’s confidence to discuss fees and charges with consumers. Consumers will benefit through provision of more informed and clear information about all aspects of their Income Tested Fees.

📅 Date:

  • 29 November 2023

📅 Times:

  • 1.00pm – 2.30pm – New South Wales, Victoria, Tasmania, and the Australian Capital Territory
  • 12noon – 1.30pm Queensland
  • 12.30pm -2.00pm – South Australia
  • 11.30am -1.00pm – Northern Territory
  • 10.00am – 11.30am – Western Australia

💼 Inclusions

  • Downloadable workbook
  • Downloadable tools and resources

💻 Learner requirements

  • Computer or mobile device
  • A stable internet connection (broadband/4G+ recommended)
  • Speakers and a microphone are optional

💰 Investment: $ 197 plus GST

📝 Views of previous attendees

  • “I love attending Lorraine Poulos and Associates Course. The facilitators have a depth of skills and knowledge to learn from.” – Kim Gorringe (Case Manager, Adssi In Home Support)
  • “Experience training with LPA & Associates. Highly professional. LPA present the knowledge & training you require in Aged Care above and beyond expectation. Fantastic learning experience every time.” – Mary Hobbs(Senior Team Leader, St Simeon Healthcare)

$197 plus GST